Using predefined roles during your incident will help responders know exactly what their responsibilities are as soon as they drop into an incident.
To create and manage roles, click "Roles" on the left navigation. Then click "New" on the right side of the page. Or, just click this link.
On the new roles page you can add a name, description, and summary.
You can also add responsibilities to a role. To add a responsibility click "New" and add a summary, description, and designation. A designation can either be for all assignees to complete or anyone in the role to complete once. A good distinction for designation is updating a status page. You wouldn't want two people updating a status page at the same time so you would set that designation as anyone in the role to complete.