Help

/firehydrant help

Provides help text and a list of available commands

New Incident

/firehydrant new incident [incident name]

This will open a dialogue asking for additional information to kick off a new incident.

Here you can select the impacted environments and severity if known. Clicking open incident will open a new Slack room where all of your messaging will be captured and sent to FireHydrant.

Add Note

/firehydrant add note [note text]

Think of notes as a piece of information more important than a normal chat message. You are able to filter specifically for notes on the FireHydrant incident timeline.

Add Service

/firehydrant add service

This will open a text box that you can type in to start filtering through your services.

If you have any teams associated with the service that you just added, FireHydrant will suggest adding them to the incident.

Add Environment

/firehydrant add environment

This will open a text box that you can text search to see a filtered list of your environments.

Assign Role

/firehydrant assign role [email] [role name]

Assign role must be called with an email that is associated with a FireHydrant account. The role name is case insensitive but must be a full match.

Assigning a role to someone that has linked their Slack account will also send that user a DM on Slack informing them that they have been assigned a role to an active incident.

Notify

/firehydrant notify #[channel name]

Send a message to specified channels. This command can include as many channels as needed.

Link

/firehydrant link

Receive a prompt to link your Slack account with your FireHydrant account.

Tasks

/firehydrant tasks ["todo", "in-progress", "wont-do", "done"]

Shows current tasks for your role. If no argument is provided todo tasks will be returned.

These tasks can be moved to different states by clicking the buttons.

Closing an Incident

/firehydrant close incident

This will close an incident and set its status to resolved. A resolved incident will continue to collect chat messages.

Changing Incident Properties

/firehydrant change incident name [name]

Changes the name of the incident.

/firehydrant change incident summary [summary]

Changes the summary of the incident.

/firehydrant change incident description [description]

Changes the description of the incident.

/firehydrant change incident severity ["not_set", "sev1", "sev2", "sev3", "sev4", "sev5"]

Changes the severity of the incident.

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