Help

/firehydrant help

Provides help text and a list of available commands

New Incident

/firehydrant new incident [incident name]

This will open a dialogue asking for additional information to kick off a new incident.

Here you can select the impacted environments and severity if known. Clicking open incident will open a new Slack room where all of your messaging will be captured and sent to FireHydrant.

Add Note

/firehydrant add note [note text]

Think of notes as a piece of information more important than a normal chat message. You are able to filter specifically for notes on the FireHydrant incident timeline.

Add Service

/firehydrant add impact

This will open a text box that you can type in to start filtering through all available services, environments, and functionalities in your application.

If you have any teams associated with the service that you just added, FireHydrant will suggest adding them to the incident.

Update Incident

/firehydrant update

Update will allow you to change the milestone, component status conditions, and include a comment to why you are changing the status. If you have active status pages you can choose to post your update to the status pages as well.

Assign Role

/firehydrant assign role


Assigning a role to someone that has linked their Slack account will also send that user a DM on Slack informing them that they have been assigned a role to an active incident.

Closing an Incident

/firehydrant resolve

This will close an incident and set its status to resolved. A resolved incident will continue to collect chat messages.

Changing Incident Properties

/firehydrant change incident name [name]

Changes the name of the incident.

/firehydrant change incident summary [summary]

Changes the summary of the incident.

/firehydrant change incident description [description]

Changes the description of the incident.

/firehydrant change incident severity ["not_set", "sev1", "sev2", "sev3", "sev4", "sev5"]

Changes the severity of the incident.

Link

/firehydrant link

Receive a prompt to link your Slack account with your FireHydrant account.

Did this answer your question?