Organizing your communication is critical during an incident. FireHydrant gives you control over if and when a centralized Slack channel is opened for your incident. 

Add the "Create Incident Channel" to your runbook and we'll open a Slack channel for you. You can do this as soon as the incident is opened by checking the "Execute Immediately" checkbox or defer it until after your initial triage if you'd like.

The default behavior for Slack channel names is "incident-123", but this configurable to allow other formats as well. We provide 3 template variables that can be used to create your own room names:

  • number  - The generated incident number.
  • date  - The current date with hyphens (2019-10-22)
  • name  - The incident name, lowercased, hyphenated. This means that names like "Bobby's big spill" will be converted to bobbys-big-spill 

Slack has a limit of 80 characters for incident room names, FireHydrant will do it's best to always create a channel, so this means if there is a collision on the name or if its too long, we might modify the last few characters to get a room that isn't taken yet.

A few examples of incident channel formats:

  • -incident-{{ number }}  will become -incident-42  
  • -inc-{{ date }}  will become -incident-2019-10-22 
  • -inc-{{ name }}-{{ date }}  will become -inc-bobbys-big-spill-2019-10-22 
  • -inc-{{ date | replace: '-', '' }} will become -inc-20191022  

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