You can notify your teams of new incidents being opened by adding the "notify a Slack channel" runbook step. We offer two types of Slack notifications:

  • Standard format: includes the incident name, severity and links to the command center and private status page
  • Custom format: free-form message allowing interpolation of incident data

Standardized format

Name the step and supply one or more channels to be notified

Custom format

You can supply the messaging to be used in the notification and include incident data following the templating in Runbooks guide.

Did this answer your question?