If you want to escalate an incident to another team or need to bring in an expert responsible for a specific service, you can leverage your existing on-call schedule in PagerDuty to alert, respectively, the proper team member.
Incident Title: The default title for the new PagerDuty incident (supports templating)
Incident Details: The default description for the new PagerDuty incident (supports templating)
PagerDuty User: The PD user to use for creating the incident
PagerDuty Service: The service to include in the incident
Policy Name: The escalation policy for determining the users to be alerted
These are all defaults and can be overridden at run-time:
Once the step executes in your runbook, an incident will be created in PagerDuty and you'll be provided with the link.
The incident title and description support templating so you can automatically include the FireHydrant incident name or description, severity, anything from our Templating Guide.