Keeping your users informed during incidents is critical. Customers want to know that you are experiencing an incident and what steps you're talking to resolve it. FireHydrant Status Pages are a great way to communicate with your customers, both internal and external, about ongoing incidents. And with FireHydrant Status Pages you can you can update customers using the same tools and workflow that you already use to manage incidents.
To create a new status page, click on Organization in the left Navigation bar, Status Pages, and then New. Fill out the blanks on the next page and hit the Save button in the bottom right corner.
Adding a status page to your incident is easy. On the incident page, go to External Resources and then "Published status pages." Pick your page off of the pulldown list.
You can also add status pages to incidents automatically using a runbook.
Once a status page is linked to an incident, you can publish to it multiple ways. The first way is by updating an impact. You'll see a checkbox that allows you to publish to your status page.
The update will appear on your status page.
You can also publish timeline updates to your status page. Just change the visibility to Public Status Pages and leave the checkboxes checked for any status pages that you want to publish to.
You can also publish impact and timeline updates to your status pages using our Slack integration with "/firehydrant update" and "/firehydrant add note."
Status Pages can help you streamline your process of communicating with customers, so they stay informed about the progress of your incidents. Informed customers are happy customers.