In this onboarding tutorial, we'll go over how to quickly assign teams and roles to an incident.
If you're using our PagerDuty integration, you'll be able to automatically assign teams and roles to an incident depending on your PD schedules.
Teams on FireHydrant were built to help you tackle incidents with the proper resources as fast as possible. This allows you to quickly assign a group of people to an incident from either Slack or the FH UI. They're also a great way to organize and see which groups own which services in your application stack. This way, when a service is impacted, you'll have the option to immediately assign the engineers who know that specific service best.
To create and manage teams, open up your FH UI and click "Teams" on the left navigation, then, click "New" at the top right of the page. You can also click this link. On the new page, enter in the name of the team along with (optionally) a description.
Next, you can add the members of the team. These members must have FireHydrant accounts within your organization to be added to the team. The default incident role will be assigned to the member when the team is assigned to an incident. For example, if you configure a user to have the "Ops Lead" role for the team as their default, when the team is assigned to an incident, that user will automatically be assigned the role of "Ops Lead". Note that even though FH provides default incident roles, roles can be configured to whatever you'd like.
Lastly, you can add all of the services in your inventory that the team manages. FireHydrant teams are not exclusive owners of services; we support having multiple teams that own the same service or a set of services.
Now you'll be able to assign teams to any given incident, whether that's an on-call team or a team that owns a specific service. Next, we'll quickly go over how to set custom severities on FireHydrant.